Covid cancellation policy valid from September 2020:
With Covid-19 cases now on the rise again here is our updated, simple cancellation policy for your peace of mind:
- If we have at least 2 weeks notice and can provide your holiday but you are unable to attend because of Covid-19 travel restrictions ( Or you have been asked to self isolate) we will offer a full refund.
- If we have less than 2 weeks notice we will do everything we can to resell your dates and refund you 100% of dates we can sell.
- If we are closed and cannot provide your stay we will offer to move or refund your stay, whichever you would prefer.
Please do consider travel insurance. There are now several insurance companies ( such as STAYSURE*) that offer domestic policies covering COVID cancellations for as little as £8 for a 2 night stay.
- Please note we have no association with Staysure and cannot endorse their product. Please choose a provider you are happy with.
Update on January the 19th 2022:
With 2.5 million active cases the numbers are still high but Omicron seems to be much less severe and restrictions are now slowly being removed. Staff absence seems to be the biggest problem across all sectors but the reduction to a 5 day isolation period if you have 2 negative lateral flow tests on day 6 can only help that. hopefully numbers will now drop away fast and, as we head out of Winter, we can look forward to much greater normality in a few months time.
Update on December the 27th 2021:
Omicrom now seems to be the dominant variant and we now have record numbers in the country. The good news is that the infection seems milder with lower hospital numbers .
The main issue facing both ourselves and guests at the moment is the self isolation period for those diagnosed with Covid. Many hospitality sectors are currently struggling with staffing levels. With this in mind we ask all guests to be particularly mindful of following the check out procedures on site such as leaving windows open and stripping beds on departure as this protects our cleaners. We will be doing all we can to sanitise to properties to make sure that each stay is as safe as it can be. Together we can get through this and still enjoy a well deserved holiday!
Update on July the 29th 2020:
We have now been accepted for the “Good To Go’ Scheme run by visit Britain. In the absence of any government standard for Covid-19 cleaning and safety planning this is the industry standard and shows that we have suitably risk assessed and are carrying out our changeover according to best practice.
Update on July the 15th 2020:
We are now half way through our second week since our reopening on July the 4th. It has been a steep learning curve with Covid-19 risk assessments, retraining the housekeeping contractors and indeed, myself! It’s very strange to be so busy and to have so many people back at the site but its been heart warming to hear happy holiday stories again after all this time.
For those looking to holiday with us I want to reassure you that we are doing all that we can to keep you safe whilst minimising the impact on your holiday. We now routinely clean every kitchen item, steam clean and disinfect soft furnishings and disinfect every surface we can conceive of guests coming into contact with including blind chains and log basket handles. We have removed a few unnecessary throws and cushions from the properties as well as the information packs which we now email prior to arrival and we do ask that guests strip their beds on departure. I hope that’s a small enough list to ensure you can enjoy your holiday in safety.
Up to this point we have covered the cost of all cancellations and will continue to do so if we are asked to lockdown again. Fingers crossed that doesn’t happen!
If you have any queries about our Covid-19 practices don’t hesitate to get in touch with me here: firstname.lastname@example.org
Do be aware that not all local restaurants, pubs and attractions are open or functioning as usual. If there are any that you particularly like the look of on our ‘About Us‘ page do check their website for details and where possible, book ahead.
I hope that you have a great holiday.
The Yurt Retreat